Setting up Dejor on your Shopify store
Set up your AI assistant, product reviews and WhatsApp workflows at your own pace. Start with the capability your store needs, then test it before enabling it for customers.
Getting help from a person
If the steps above do not solve it, contact us with your store domain and what you already tried. Include your preferred language so we can route your request.
Contact DeepSollSetup, step by step
- Install and let the agent read your catalog
Install Dejor from the Shopify App Store. The assistant works from your live products, options and availability, so no catalog import is needed. Check which store policies and product information it is allowed to use before you enable it on the storefront.
- Test the storefront conversation before publishing
Ask the questions your customers actually ask, in their words. Weak answers almost always point at missing product information rather than the assistant, so fix the source and test again.
- Connect WhatsApp Business
Connect your WhatsApp Business account in the app. Message templates have to be approved by Meta before automation can send them, so submit order confirmation first — it is usually the highest-value message — then dispatch, delivery and the address check.
- Turn on reviews and check the display
Enable the review experience and look at a product page on both mobile and desktop. If you are moving from another review app, export your reviews there first, then use bulk import on a paid Dejor plan.
When something does not work
WhatsApp messages are not arriving
Check that your WhatsApp Business account is still connected, that the template for that message is approved, and that you have allowance left on your plan for the month.
The assistant gives a vague answer
It answers from the store information available to it. Add the missing product attribute or policy, then retest the same question.
Reviews are not visible on a product page
Confirm the review display is enabled for your storefront and check the product page on mobile as well as desktop.
Common setup questions
Do I need a developer to set this up?
No. Installation, WhatsApp connection and review display are configured in the app.
Why is my WhatsApp template still pending?
Templates are reviewed by Meta, not by Dejor. Automation for that message can only send once the template is approved.
Can I use one capability and ignore the others?
Yes. The AI assistant, reviews and WhatsApp are configured separately, so you can enable only what you need.
Getting help from a person
If the steps above do not solve it, contact us with your store domain and what you already tried. Include your preferred language so we can route your request.