Setting up Dejor for an Indian Shopify store
For stores using cash on delivery, start by testing order confirmation and address correction. Then configure your storefront assistant and product reviews.
Getting help from a person
If the steps above do not solve it, contact us with your store domain and what you already tried. Include your preferred language so we can route your request.
Contact DeepSollSetup, step by step
- Connect WhatsApp Business and submit order confirmation
Connect your WhatsApp Business account, then submit the order confirmation template for Meta approval before anything else. On a COD-heavy store this is the message that changes your numbers.
- Turn on the address check
When Shopify's address validation flags a confirmed order, Dejor can message the customer a private link to correct their own address. Enable it before your next big campaign, not after the RTOs arrive.
- Add dispatch and delivery updates
Submit those templates next. Together with confirmation they remove most order-status questions from your WhatsApp inbox.
- Enable the storefront assistant and reviews
Let the assistant read your catalog and your shipping and returns policies, then test the questions your customers actually ask. Turn on review display so first-time buyers can see that other people bought from you.
When something does not work
COD confirmations are not going out
Check the WhatsApp Business connection, that the confirmation template is approved by Meta, and that your plan still has notification allowance for the month.
Customers reply but nothing is recorded
Order confirmation records a confirm or cancel against the order. If replies are not being matched, check that the order confirmation message was the one sent from Dejor rather than a manual message.
Address update links are not being sent
The link is created when Shopify's own address validation flags the order. Orders with addresses that pass validation will not trigger one.
Common setup questions
Which message should I set up first?
Start with order confirmation. For cash-on-delivery orders, your team can review the customer’s response before dispatch.
Do I need the official WhatsApp Business API?
Yes. Dejor uses the official WhatsApp Business Platform, and Meta must approve each message template before it can be automated.
Is the app billed in rupees?
No. Plans are billed in USD through Shopify. Current prices are on the pricing page.
Getting help from a person
If the steps above do not solve it, contact us with your store domain and what you already tried. Include your preferred language so we can route your request.