What we can help with
- Installation and onboarding: Help with Shopify app installation, initial store connection, theme app extension setup, and first-time configuration.
- Billing and plan questions: Support for subscription changes, feature availability by plan, and Shopify-billed app charges.
- Technical troubleshooting: Assistance with storefront chat behavior, embedded admin issues, customer sign-in flow, and app performance questions.
What to include in your message
- Share your Shopify store domain when contacting support so we can identify the right installation.
- Describe the issue, expected behavior, and the exact page or storefront step where the problem happened.
- Include screenshots or screen recordings when possible for faster triage.
- For billing questions, include the plan you selected and whether the charge was initiated from the Plans screen.
Support for Shopify App Store review
This page is intended to serve as the public support URL for the Shopify App Store listing. Merchants and reviewers can use this page to contact us about installation, functionality, privacy, billing, and general product support.
If you are testing the app for review, include your shop domain and the exact step you are validating so we can respond with precise instructions.