Merchants comparing the best Shopify AI chatbot apps often shortlist Chatty and Dejor. Chatty is a strong AI live chat and helpdesk with multi-channel inbox. Dejor is a Shopify AI shopping assistant that also includes a Shopify WhatsApp app (order notifications and cart recovery) and photo product reviews in one install. This guide compares published App Store capabilities as of 2 October 2026 — confirm live pricing on each listing before you buy.
Choose Chatty when you want a mature AI helpdesk with multi-channel inbox (WhatsApp, Instagram, email, and more), deep live-chat workflows, Built for Shopify, and a long App Store review record.
Choose Dejor when you want a Shopify AI shopping assistant plus WhatsApp Business API order notifications and cart recovery plus photo product reviews in one install, with a free plan and paid plans from $9/mo.
This guide is published by DeepSoll, the developer of Dejor. Recommendations reflect the workflows described here, not a hands-on benchmark. Listing snapshot: .
“Not listed” means the cited listing does not confirm the feature. It does not mean the app cannot provide it.
| Capability | Dejor AI Agent and Support | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Primary focus | AI shopping assistant, product reviews and WhatsApp in one app | AI sales chat, live chat and a help centre |
| AI shopping or support assistant | Listed | Listed |
| Product reviews | Listed | Not listed |
| WhatsApp order messaging | Listed | Not listed |
| Free plan | Listed | Listed |
| App Store rating | No rating yet | 4.9 1,870 reviews |
| Developer | DeepSoll | Chatty AI Sales Agent |
On smaller screens, scroll the table sideways. Pricing and usage limits are detailed below.
Choose Chatty if you want a mature AI helpdesk (4.9 / 1,870 reviews), multi-channel inbox (WhatsApp, Instagram, email, and more), and deep live-chat workflows. Choose Dejor if you want AI shopping assistance plus official WhatsApp Business API order updates and cart recovery plus on-site photo reviews without stacking three apps. Dejor has a free plan; paid plans start from $9/mo.
Both apps offer AI shopping / product Q&A, product recommendations and cart help, and human handoff. Chatty’s shared inbox is a multi-channel helpdesk; Dejor’s handoff stays closer to shopping and support in one Shopify app. Both can use WhatsApp as a channel. Dejor adds built-in WhatsApp Business API order notifications and cart recovery as a verified Meta Tech Provider stack; Chatty is not a dedicated WhatsApp order-API product. Dejor includes native photo product reviews; Chatty does not. Dejor’s free plan includes 300 AI replies/mo; Chatty’s free plan includes 50 AI conversations/mo. Paid entry on the App Store: Dejor from $9/mo, Chatty from $19.99/mo. Social proof: Dejor is newer (0 reviews as of the 2 October 2026 snapshot, listed May 2026); Chatty has 4.9 stars from about 1,870 reviews and Built for Shopify. Billing units differ: Dejor meters AI replies/mo; Chatty meters AI conversations/mo with overage on paid plans.
Use Chatty when support volume and multi-channel helpdesk depth matter most. Use Dejor when the job is Shopify AI shopping assistant plus Shopify WhatsApp order notifications and cart recovery plus photo reviews in one app. Many stores that only need chat keep Chatty; stores that would otherwise buy Chatty plus a WhatsApp tool plus Judge.me should trial Dejor.
Dejor: Free, Starter $9, Plus $29, Scale $69 (AI replies metered). Chatty: Free, then from $19.99 with per-conversation overage on paid plans; AI Shopping assistant features sit on higher tiers. Meta message fees apply separately for WhatsApp API sends. Confirm live App Store pricing before you buy.
Figures above are from the Dejor and Chatty Shopify App Store listings (snapshot 2 October 2026). Re-check each listing before purchasing.
Prices are shown in USD as recorded on 2 October 2026. Billing units and additional usage charges vary; confirm current terms with the provider.
Not universally. Chatty leads on reviews, Built for Shopify, and helpdesk channels. Dejor leads on combining AI shopping, WhatsApp Business API notifications, and photo reviews.
Chatty can include WhatsApp in a unified inbox. Dejor is built for WhatsApp Business API order notifications, shipping updates, abandoned cart recovery, and broadcasts from your own WABA.
Dejor displays photo product reviews on-site. For heavy syndication/SEO review programs, some merchants still use Judge.me alongside Dejor.
Compare each app’s current listing, plan terms and support options before installing.
Install Dejor on Shopify and explore the free plan with your store.