What is Dejor?
Dejor is a Shopify AI shopping assistant and WhatsApp app that also displays photo product reviews. It helps shoppers find products, sends WhatsApp order updates and cart recovery messages, and shows star ratings with customer photos.
Is Dejor one of the best Shopify AI chatbot apps?
Dejor focuses on AI shopping assistance (recommendations, comparisons, variants, cart) plus WhatsApp Business API messaging and on-site photo reviews in one install. It has a free plan and paid plans from $9/month. Choose it if you want shopping chat, WhatsApp, and reviews together rather than three separate apps.
What is the difference between an AI shopping assistant and a support chatbot?
An AI shopping assistant helps shoppers discover products, compare options, and build a cart. A support chatbot mainly answers policies, order status, and tickets. Dejor does shopping assistance first, with support answers and human handoff when needed.
Can the agent help customers choose products?
Yes. It uses your store catalog to help shoppers discover products, compare options, and select available variants.
Can shoppers build a cart through the agent?
The agent supports variant selection and cart assistance, then guides shoppers toward your store’s checkout.
What information can it use for support?
It can use available store information, policies, and conversation context. Order-status assistance depends on the order information and access available to the app.
Does Dejor work as a Shopify WhatsApp app?
Yes. Dejor connects to the WhatsApp Business API for order notifications, shipping updates, abandoned cart recovery, and broadcasts, using your own WhatsApp Business account. Broadcast allowances depend on your plan.
How do I apply for WhatsApp Business API access?
You apply inside Dejor. Meta’s signup walks you through it: you log in with Facebook, register your business and phone number, and Meta creates your WhatsApp Business Account (WABA). There is no API key or access token to copy, and Dejor sets up the webhook for you.
Can I keep using the WhatsApp Business app on the same number?
Yes. Dejor supports WhatsApp Business API coexistence. You connect the number you already use in the WhatsApp Business app, keep replying from your phone, and Dejor sends your order messages through the API from that same number.
How much does the WhatsApp Business API cost? Is it free?
Meta bills you directly for WhatsApp Business API fees, through your own Meta business account. Dejor does not bill you for messages. Meta charges for each template message it delivers, and the price depends on the message type and the customer’s country. Replies to a customer who messaged you in the last 24 hours are free, and so are order updates sent inside that window. Dejor’s own plan is separate, and there is a free plan. Meta’s WhatsApp pricing page lists the current rates.
Do I need a BSP like Twilio, 360dialog or Wati?
No. Those companies are Business Solution Providers (BSPs) that sell their own access to the API. DeepSoll is a verified Meta Tech Provider, the partner type where your business pays Meta directly. Dejor runs on Meta’s Cloud API, so there is no WhatsApp Business API client to host and no reseller in the middle.
Can my WhatsApp number get banned for using Dejor?
Dejor sends through Meta’s official WhatsApp Business API, so you are not taking the risk that comes with WhatsApp Web automation or an unofficial gateway. Meta can still restrict any account that breaks its rules, and messaging people who did not opt in is the usual cause. Dejor shows your quality rating and sends only the templates Meta approved, so you can see and avoid the problems that lead to a restriction.
Is Dejor an official WhatsApp Business API provider?
DeepSoll, the company behind Dejor, has completed Meta’s Tech Provider access verification. Dejor is built on the official WhatsApp Business API solution from Meta. It does not automate WhatsApp Web or a phone.
How is this different from WhatsApp tools that use WhatsApp Web?
Those tools drive a logged-in session, which breaks Meta’s terms and is the most common reason a business number gets banned. Dejor uses the official Cloud API with your own WhatsApp Business account, approved templates, and a visible quality rating.
Do I keep my WhatsApp number if I stop using Dejor?
Yes. The WhatsApp Business account and the number are yours. Dejor connects to the account you own rather than reselling you someone else’s number.
Do I need a separate WhatsApp CRM, such as Zoho?
For many Shopify stores, no. Each WhatsApp chat sits next to the customer’s Shopify orders, so your team sees what they bought before replying. If you already run a full CRM like Zoho for sales outside Shopify, keep it. Dejor does not sync with other CRMs.
Does Dejor support WhatsApp Business API calling or group chats?
No. Dejor sends one-to-one WhatsApp messages: order updates, broadcasts to customers who opted in, and chat replies. It does not place WhatsApp calls or post in WhatsApp groups.
Who gives WhatsApp Business API support if something goes wrong?
DeepSoll’s team helps with setup, templates and sending inside Dejor. Meta decides account restrictions, business verification and billing, and we help you find the right place in WhatsApp Manager to act on them.
Can Dejor collect photo product reviews?
Yes. Dejor collects and displays photo product reviews with star ratings on product pages. All plans include review display and export; paid plans also include bulk import. For heavy review SEO/syndication, many stores still use Judge.me alongside Dejor.
Is there a free plan?
Yes. The free plan includes 300 AI replies and 50 WhatsApp notifications per month. Paid plans start at $9 a month and offer a 7-day trial.
Does Dejor replace my support team?
No. Use it for recurring questions and shopping assistance. Human handoff and conversation context help your team continue where personal attention is needed.