Shopify order confirmation on WhatsApp, followed by timely updates.
Shopify WhatsApp order notifications are the confirmation, address check, dispatch, and delivery messages Dejor sends from Shopify events. Keep customers informed as their Shopify order progresses. Dejor by DeepSoll sends Shopify order confirmations, address checks, dispatch and delivery updates over WhatsApp, with links and order details customers can refer to.
The four messages that carry an order
Confirmation tells a customer the order exists. An address check catches the wrong door before your courier does. Dispatch tells them it is moving. Delivery closes it. Dejor sends each from the matching Shopify event, so the story of the order is complete without anyone typing an update.
Fewer tickets, because the update already arrived
Order-status questions are the most repetitive thing in any store's inbox, and almost all of them are asking for information you already have. Timely updates give customers a place to check progress. Monitor delivery and replies to see whether they reduce repetitive support questions.
Replies land in a conversation, not a void
A notification that cannot be answered is a dead end. Because these messages go out over WhatsApp, a customer can reply in the same thread — and your team reads it next to the linked Shopify order, with items, totals and fulfilment status in view.
A Shopify order confirmation message on WhatsApp
Illustrative copy: ‘Hi {{1}}, your order {{2}} from {{3}} is confirmed. View your order details: {{4}}. Reply here if you have a question.’ Use the customer name, order reference, store name, and order link as the variables. Keep the confirmation focused on the purchase. This example is not an approved template; submit your actual wording to Meta and wait for approval before enabling it.
Keep dispatch updates tied to the actual fulfillment
Illustrative dispatch copy: ‘Your order {{1}} from {{2}} has shipped. Follow your shipment: {{3}}.’ Use the fulfillment’s available tracking details, and test what happens when an order has more than one shipment or no carrier link. A dispatch message should reflect the Shopify fulfillment, rather than promise a delivery date your store cannot confirm.
Check consent, template status, and message costs
Connect your WhatsApp Business account, follow the applicable opt-in requirements, and check that each template is approved before sending. Meta decides template categories and approval; adding promotional copy can change how a message is classified. Dejor notification allowances and Meta’s messaging fees are separate, so review both your Shopify plan and your Meta billing account.
Connect WhatsApp communication with shopping assistance and product reviews in Dejor for Shopify.
Make it work for your store.
- Connect WhatsApp Business to your Shopify store through Dejor.
- Prepare a template for each order message and submit them for WhatsApp approval.
- Turn on confirmation first, then dispatch, delivery and the address check.
- Place a real test order and follow it through every message to delivery.
Your questions, answered.
Which order notifications does Dejor send?
Order confirmation, address confirmation, dispatch and delivery updates, each triggered by the matching Shopify event. Abandoned checkout recovery is handled separately.
Do these count as marketing messages?
Order updates are utility messages under WhatsApp's categories, which is different from marketing. Dejor keeps the two apart, and each template is submitted under its own category.
Can customers reply to an order update?
Yes. Replies arrive in your WhatsApp conversations, where your team can read them alongside the linked Shopify order.
Does order confirmation mean the order has shipped?
No. Confirmation acknowledges the purchase. Dispatch and delivery are later updates based on the order's progress. Keep cash-on-delivery payment wording separate from a paid-order receipt.
What are Shopify WhatsApp order notifications?
They are WhatsApp messages tied to a Shopify order: confirmation, address check, dispatch, and delivery. Dejor sends them from those events on the official WhatsApp Business API, from the store's own number. A confirmation is not a shipping notice, and Meta's message fees are separate from the app plan.
Give every shopper a place to start.
Install Dejor on Shopify and explore the free plan with your store.