Order updates where the customer will actually see them.
Keep customers informed as their Shopify order progresses. Dejor by DeepSoll sends Shopify order confirmations, address checks, dispatch and delivery updates over WhatsApp, with links and order details customers can refer to.
The four messages that carry an order
Confirmation tells a customer the order exists. An address check catches the wrong door before your courier does. Dispatch tells them it is moving. Delivery closes it. Dejor sends each from the matching Shopify event, so the story of the order is complete without anyone typing an update.
Fewer tickets, because the update already arrived
Order-status questions are the most repetitive thing in any store's inbox, and almost all of them are asking for information you already have. Timely updates give customers a place to check progress. Monitor delivery and replies to see whether they reduce repetitive support questions.
Replies land in a conversation, not a void
A notification that cannot be answered is a dead end. Because these messages go out over WhatsApp, a customer can reply in the same thread — and your team reads it next to the linked Shopify order, with items, totals and fulfilment status in view.
Make it work for your store.
- Connect WhatsApp Business to your Shopify store through Dejor.
- Prepare a template for each order message and submit them for WhatsApp approval.
- Turn on confirmation first, then dispatch, delivery and the address check.
- Place a real test order and follow it through every message to delivery.
Your questions, answered.
Which order notifications does Dejor send?
Order confirmation, address confirmation, dispatch and delivery updates, each triggered by the matching Shopify event. Abandoned checkout recovery is handled separately.
Do these count as marketing messages?
Order updates are utility messages under WhatsApp's categories, which is different from marketing. Dejor keeps the two apart, and each template is submitted under its own category.
Can customers reply to an order update?
Yes. Replies arrive in your WhatsApp conversations, where your team can read them alongside the linked Shopify order.
Give every shopper a place to start.
Install Dejor on Shopify and explore the free plan with your store.