Abandoned checkout recovery, in a thread people read.
An opted-in WhatsApp reminder gives customers another way to return to an unfinished checkout. Dejor by DeepSoll picks up abandoned Shopify checkouts and sends a timed reminder to the customers who agreed to hear from you.
Pick up the checkout Shopify already recorded
When a customer reaches checkout and leaves, Shopify records it. Dejor reads that event, keeps the cart summary — how many items, what they came to — and schedules a reminder rather than firing one the instant someone steps away from their desk.
Only to customers who agreed to be contacted
Recovery messages go to customers whose marketing consent is recorded on the checkout. That limits your reach and it is the correct trade: an unconsented recovery message is the fastest way to lose a WhatsApp number, and it breaks marketing rules in most of the markets worth selling to.
A reminder that can answer the reason they left
Plenty of carts are abandoned over an unanswered question — will it fit, when does it arrive, can I return it. Because the reminder arrives in the same conversation as your shopping assistant, the customer can simply ask, instead of starting over on your site.
Make it work for your store.
- Install Dejor, connect WhatsApp Business and confirm your checkout webhooks are active.
- Prepare the abandoned checkout template and submit it for WhatsApp approval.
- Set the delay before a reminder is sent, and confirm the consent rule you are applying.
- Abandon a test checkout yourself, then check the message, the cart summary and the reply path.
Your questions, answered.
Who receives an abandoned checkout message?
Customers whose marketing consent is recorded on the abandoned checkout. Dejor does not message customers who have not agreed to be contacted.
How soon is the reminder sent?
It is scheduled rather than immediate, so the customer has a chance to come back on their own first. The delay is configured in the app.
Can the customer reply to the reminder?
Yes. It arrives in a WhatsApp conversation, so a customer can ask the question that stopped them, and your team or the assistant can answer in the same thread.
Give every shopper a place to start.
Install Dejor on Shopify and explore the free plan with your store.