AI customer support that knows when to fetch a human.
Give recurring questions a first point of contact. Dejor by DeepSoll uses available product and policy information for shopping and support answers, while your team can take over conversations that need attention.
Answer from your store information, not from guesswork
Shipping, returns, exchanges and warranty answers come from the policies and product information you make available to the app. Review answers against your policies before launch and use handoff for exceptions or information the app cannot verify.
Order help, within what the app can actually see
Customers can ask about an order in the same conversation. What the agent can tell them depends on the order information and permissions available to the app, so the answer reflects your store rather than a generic status page.
Handoff as a designed step, not a failure
Decide where automation stops. When a conversation needs a person, your team picks it up with the full history attached, pauses the AI for that thread and closes it out. Conversation history is retained for the window your plan includes.
Make it work for your store.
- Install Dejor and review the store policies and product information the agent may use.
- Decide which topics should always reach a person, and set the handoff points.
- Test the questions your inbox actually receives, in the words customers use.
- Read resolved threads weekly and fix the source information behind weak answers.
Your questions, answered.
Will this replace my support team?
No. It handles recurring questions and shopping assistance so your team can spend its time on the conversations that need judgement. Human handoff keeps the transcript with the conversation.
What happens if the agent does not know an answer?
Your team can take over and pause AI replies. Test questions that are outside your store information, review unresolved conversations and add the information needed for future answers.
How long is conversation history kept?
Retention depends on your plan, from 7 days on the free plan to 180 days on Scale. Current limits are listed on the pricing page.
Give every shopper a place to start.
Install Dejor on Shopify and explore the free plan with your store.