The best AI chatbot for Shopify depends on whether you need shopping assistance, a support helpdesk or several customer channels. Compare published capabilities and billing units, then test the shortlist with your own catalog.
Consider it when you want shopping assistance, WhatsApp order notifications and photo reviews in one Shopify app. Validate the workflow and monthly allowances against your store.
Consider it when your team needs multichannel support together with Lyro AI sales and support. Check the separate service, Flows and AI plans.
Consider it when support queues, ticketing, integrations and team coordination are central. Ask about AI and automation charges alongside ticket pricing.
Consider Shopify’s free storefront messaging and AI sales associate. Verify current availability and test it against your catalog before choosing a paid alternative.
Consider it for AI sales and support across multiple messaging channels. Compare reply allowances and catalog-training limits.
This guide is published by DeepSoll, the developer of Dejor. Recommendations reflect the workflows described here, not a hands-on benchmark. Listing snapshot: .
“Not listed” means the cited listing does not confirm the feature. It does not mean the app cannot provide it.
| Capability | Tidio: AI Chatbot & Live Chat | Gorgias: AI, Helpdesk & Chat | Shopify Inbox | Zipchat AI Chatbot & Live Chat | Dejor: AI Chatbot & WhatsApp |
|---|---|---|---|---|---|
| Primary focus | AI sales and support with a multichannel helpdesk | Helpdesk, AI support and shopping assistance | Storefront chat and an AI sales associate | AI sales and support across chat, email and social channels | AI shopping assistance, WhatsApp order updates and photo reviews |
| AI shopping or support assistant | Listed | Listed | Listed | Listed | Listed |
| Product reviews | Not listed | Not listed | Not listed | Not listed | Listed |
| WhatsApp order messaging | Not listed | Not listed | Not listed | Not listed | Listed |
| Free plan | Listed | Not listed | Listed | Listed | Listed |
| App Store rating | 4.8 1,348 reviews | 4.3 706 reviews | 4.5 5,790 reviews | 4.9 199 reviews | No rating yet |
| Developer | TIDIO LLC | Gorgias Inc. | Shopify | ZIPCHAT INC | DeepSoll |
On smaller screens, scroll the table sideways. Pricing and usage limits are detailed below.
A conversational AI platform provides tools for customer dialogue, such as catalog-based answers, shopping actions and human handoff. AI chat platforms vary in their purpose: some emphasize storefront shopping, while others emphasize helpdesk operations or several messaging channels. For Shopify, begin with the tasks your customers need to complete rather than a generic platform feature count. The products below are candidates to evaluate, not a ranking based on a shared performance benchmark.
An AI shopping assistant helps customers discover products and make purchase decisions. A helpdesk also coordinates support queues and team work. Ask whether you need product comparisons and cart assistance, ticket routing, or both. The same “AI chatbot” label can cover very different workflows.
An AI reply, a conversation and a support ticket are different billing units. Compare your expected workload against each allowance and ask about overages, add-ons and AI charges. A free live-chat tier does not necessarily include ongoing AI automation. WhatsApp inbox support is also different from Shopify-triggered order notifications.
Dejor uses assistant configuration and a storefront app embed. For every shortlisted app, check theme requirements, catalog access, policy sources and the handoff process. Try the same product question, variant selection and support request in each trial. Record incorrect answers and the effort needed to correct them.
Compare the quality of answers and the customer path to checkout, not only the number of features. Test on mobile, check accessibility and confirm a human can take over. Review data access and current provider terms. This guide summarizes published listings rather than claiming every app has been benchmarked.
Prices are shown in USD as recorded on 1 October 2026. Billing units and additional usage charges vary; confirm current terms with the provider.
There is no single best choice for every store. Compare catalog answers, shopping actions, human support, channels and total cost. Test the same customer journey before committing.
The checked listings show free plans for Dejor, Tidio, Shopify Inbox and Zipchat. AI allowances differ; Tidio’s free live-chat features should not be treated as a paid Lyro subscription.
Dejor’s listing describes variant selection and cart assistance. Test the intended variant and cart behavior on your theme. Customers complete purchases through Shopify checkout.
Compare each app’s current listing, plan terms and support options before installing.
Install Dejor on Shopify and explore the free plan with your store.