Both put an AI assistant on your storefront. They are aimed at different problems: Tidio is a support inbox that grew AI, and Dejor is a shopping assistant that also handles reviews and WhatsApp order messages.
You have a support team working a real queue across several channels, and support volume — not storefront conversion — is the problem you are solving.
You want one app covering the shopping conversation, the reviews on your product pages and the WhatsApp messages after checkout, without three subscriptions.
This guide is published by DeepSoll, the developer of Dejor. Recommendations reflect the workflows described here, not a hands-on benchmark. Listing snapshot: .
“Not listed” means the cited listing does not confirm the feature. It does not mean the app cannot provide it.
| Capability | Dejor AI Agent and Support | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Primary focus | AI shopping assistant, product reviews and WhatsApp in one app | AI chat, live chat and a multi-channel support inbox |
| AI shopping or support assistant | Listed | Listed |
| Product reviews | Listed | Not listed |
| WhatsApp order messaging | Listed | Not listed |
| Free plan | Listed | Listed |
| App Store rating | No rating yet | 4.8 1,338 reviews |
| Developer | DeepSoll | TIDIO LLC |
On smaller screens, scroll the table sideways. Pricing and usage limits are detailed below.
Tidio's centre of gravity is the queue. Chat, email, Instagram and WhatsApp arrive in one place and a team works them down, with Lyro handling what it can first. If your problem is conversation volume spread across channels, that shape fits. Dejor's centre of gravity is the storefront conversation and the order it leads to, with handoff when a person is needed.
Tidio's Lyro AI plan starts at $39 a month for up to 200 AI conversations, with support and flow plans priced separately at $29 each. Dejor's Starter plan is $19 a month for 1,000 AI messages, and the same plan includes WhatsApp notifications and product reviews. Counting is not identical — a conversation is not a message — so compare against your own volume rather than the headline.
Tidio’s listing focuses on chat and support rather than product-review collection. Check whether your current review app or theme covers that separate requirement. Dejor includes review display and export on every plan. Compare both apps using the support workflows and review features you actually need.
Prices are shown in USD as recorded on 12 September 2026. Billing units and additional usage charges vary; confirm current terms with the provider.
Dejor's paid plans start at $19 a month and include AI messages, WhatsApp notifications and reviews together. Tidio lists support and flow plans from $29 each and Lyro AI from $39. Which is cheaper depends on how many of those you need.
Product-review collection is not advertised in the Tidio listing reviewed here. Confirm with the developer if it is a requirement.
Not if a multi-channel support queue is your main workload — Tidio is more mature there. Consider it if you are paying for chat, reviews and WhatsApp separately and want them in one place.
Compare each app’s current listing, plan terms and support options before installing.
Install Dejor on Shopify and explore the free plan with your store.