These are different categories and the comparison should say so. Gorgias is a helpdesk. Dejor is a shopping assistant that also answers support questions. Picking wrongly here costs more than picking either one.
Support is a team with agents, queues and metrics. You need ticketing, routing and reporting, and you have the volume to justify the price ladder.
The store owner and one or two people handle everything. You want repeat questions answered automatically and the shopping conversation to lead somewhere.
This guide is published by DeepSoll, the developer of Dejor. Recommendations reflect the workflows described here, not a hands-on benchmark. Listing snapshot: .
“Not listed” means the cited listing does not confirm the feature. It does not mean the app cannot provide it.
| Capability | Dejor AI Agent and Support | Gorgias: AI, Helpdesk & Chat |
|---|---|---|
| Primary focus | AI shopping assistant, product reviews and WhatsApp in one app | Helpdesk and ticketing with an AI agent |
| AI shopping or support assistant | Listed | Listed |
| Product reviews | Listed | Not listed |
| WhatsApp order messaging | Listed | Not listed |
| Free plan | Listed | Not listed |
| App Store rating | No rating yet | 4.3 705 reviews |
| Developer | DeepSoll | Gorgias Inc. |
On smaller screens, scroll the table sideways. Pricing and usage limits are detailed below.
Gorgias is built around the ticket: assignment, workflows, SLAs, agent performance, 100+ integrations. It assumes a support team. Dejor is built around the shopper conversation and the order behind it, with handoff to whoever is available. If you need to manage agents, you need a helpdesk.
Gorgias runs $10 for 50 tickets a month, $60 for 300, $360 for 2,000 and $900 for 5,000. That curve is aimed at stores where support is a department with a budget. Dejor runs $0 to $99 across its four plans. The pricing is the clearest signal of who each product expects as a customer.
If you are routing between agents, reporting on first-response time, or running support as a function with headcount, Dejor will not replace Gorgias and should not be asked to. The case for Dejor is the store that has no support department and wants the storefront conversation, reviews and order messaging handled well.
Prices are shown in USD as recorded on 12 September 2026. Billing units and additional usage charges vary; confirm current terms with the provider.
No. It answers recurring questions and hands the rest to a person with the conversation attached. It does not do agent routing, SLAs or ticket reporting.
Its entry plan is $10 a month for 3 agents and 50 tickets. The step to 300 tickets is $60, and to 2,000 tickets is $360, so cost scales quickly with volume.
Yes. Some stores run a helpdesk for their team and a storefront assistant for shoppers. They solve different halves of the same problem.
Compare each app’s current listing, plan terms and support options before installing.
Install Dejor on Shopify and explore the free plan with your store.