Which app should you consider?
Consider Dejor when you want shopping assistance, WhatsApp order updates and product reviews in one Shopify app. Consider Chatty when a multichannel helpdesk, a self-service help center and mobile inbox access are central to your support process. Both describe AI product recommendations. This comparison is published by DeepSoll, Dejor’s developer, and evaluates public listings rather than a hands-on benchmark. Listing information was checked on October 2, 2026.
Compare shopping assistance with your own catalog
Dejor lists product comparisons, variant selection and cart assistance. Chatty describes product suggestions and lists an AI shopping assistant in its Pro and Plus plans. Give both the same product question, comparison and cart task during evaluation. Record answer accuracy and the customer’s next action rather than choosing from the AI label alone.
Support channels and merchant workflow
Dejor lists an inbox with human handoff and chat history. Chatty advertises a helpdesk covering WhatsApp, Messenger, Instagram and email, plus a help center and mobile app. Determine which channels your team actually uses. A WhatsApp inbox and event-triggered Shopify order notifications serve different needs; confirm each workflow in the intended plan.
AI replies and AI conversations are different billing units
Dejor’s free plan lists 300 AI replies per month; Chatty’s lists 50 AI conversations per month. Those allowances are not directly equivalent. Paid entry plans were listed at $19 per month for Dejor and $19.99 for Chatty. Compare expected message volume, feature availability and any additional usage charges using current plan terms. Do not treat an entry plan as including every advertised feature.
Is Dejor a suitable Chatty alternative?
Write down the workflow you need to replace before switching. Test catalog answers, handoff, theme behavior and the channels your team relies on. If you want reviews and Shopify order communication alongside storefront shopping help, evaluate Dejor as a candidate. If help-center publishing or mobile helpdesk operations are essential, verify that your replacement covers them before removing the existing app. Avoid running two storefront chat launchers unintentionally.
A practical trial checklist
Use the same catalog sample and customer scenarios in each trial. Ask a specific product question, compare similar items, try an unavailable variant and request a person. Check the selected cart item and published policy answers on mobile. Record the setup effort, unresolved requests and expected monthly cost. Keep your team’s existing support route available during evaluation, then select the app that satisfies the required tasks.
Sources
Explore this workflow in Dejor.
See how dejor product overview fits into your store, including setup steps and common questions.