Transcript template: a product question
Customer: "Is this suitable for a small kitchen?" Agent: "The product is 42 cm wide and the listing describes it as countertop-sized. If you tell me the space you have, I can compare it with the narrower model." The transcript shows the source fact and gives the customer a next question instead of an unsupported opinion.
Transcript template: a recommendation
Customer: "I need a gift for someone who travels every week." Agent: "Two options fit that use: the Compact Case is the lightest, while the Organizer Case has more compartments for cables and documents. Is low weight or organization more important?" A recommendation conversation narrows the choice with a relevant trade-off.
Transcript template: order status
Customer: "Has my order shipped?" Agent: "The order is marked as dispatched. The tracking link is [link]. The latest courier scan is from yesterday. If there is no new scan by the end of the delivery window, the store team can investigate." The template avoids claiming a delivery date that the tracking data does not support.
Transcript template: a return request
Customer: "I want to return this." Agent: "I can explain the store's return policy. It allows unused items to be returned within 30 days. Because I cannot approve this specific request here, I will pass the conversation to the store team with your order context." A good transcript separates policy information from a decision that needs access or judgment.
Transcript template: a product comparison
Customer: "Are these two shoes the same?" Agent: "They share the same sole, but the first has a waterproof upper and the second is lighter mesh. Choose the first for wet conditions and the second for warm-weather walking." The comparison should be grounded in attributes the store actually maintains.
Transcript template: the human handoff
Customer: "The item arrived damaged." Agent: "I am sorry that happened. This needs a member of the store team to review the order and images, so I am handing it over now. The earlier messages will stay with the conversation; you should not need to repeat the details." Handoff is part of the service, not an apology for the automation.
How to review a transcript
Look for four things: the customer's goal, the facts used, the confidence of the answer, and the next action. If the same question repeatedly reaches a human, improve the catalog or policy source when possible. If the question always requires judgment, keep the handoff and make it faster. Dejor's support workflow is designed around that boundary.
Do not use transcripts as fake proof
Sample conversations should be labeled as examples. They are not customer testimonials, measured outcomes, or evidence that every store will see the same result. Use real transcripts only with permission and remove personal information before publishing them.
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See how ai shopping agent for shopify fits into your store, including setup steps and common questions.